Fixed Ops Mastermind

Fixed Ops Mastermind

The fixed ops community for service directors, managers, and the people keeping dealerships profitable. Straight talk. Real insights. Built to leave the industry better than we found it.

The Customer Was Stuck in the Middle

May 19, 2026

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2 min read

The Customer Was Stuck in the Middle

Joe Clementi watched a sale die in real time this week. The fight that killed it had nothing to do with the customer.

Dave Foy
Dave Foy